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Multi-stream Information Fusion Framework for Emotional Support Conversation (2024.lrec-main)

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Challenge: Existing methods for ESC do not capture the dynamic transition of emotion intensity due to the difficulty to model its dynamic transition.
Approach: They propose to fuse three streams for the effective modelling of emotion intensity using a multi-stream fusion unit.
Outcome: The proposed model reduces the emotional distress of users with high-intensity of negative emotions by incorporating three different kinds of streams for the dynamic transition of emotion intensity.

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